In short, if you need to write or edit a text-based document, there is little you won't be able to do on Microsoft Word. It comes with an extensive (and at times overwhelming) set of features, a vast range of templates, and the performance and reliability one should expect in a Microsoft product. In 2020, Word is still one of the best apps for writing, no matter the genre. Microsoft Word is perhaps the best known of the Microsoft 365 platforms and is for many people the definitive word processing app. There are several options to empower your first-line workforce (Image credit: Microsoft ) Microsoft Word